1.1
This Policy sets out how personal information of ServUp users is processed and protected, in accordance with the General Data Protection Regulation (GDPR).
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1. General Provisions
2. What Data We Collect
Data you provide voluntarily:
- Email address (for contact and access recovery).
- Username / login.
- Discord ID or other messenger ID (for verifying access to services).
Technical data (collected automatically):
- IP address (stored temporarily, solely for security and abuse prevention).
- Browser type and operating system (to optimize site performance).
We do not collect data on your in-game achievements, Steam purchase history, or the contents of files on your device.
3. How Data Is Used
The information we collect is used exclusively to:
- Identify users and grant access to configured servers/perks.
- Provide technical support and process requests through the ticket system.
- Maintain system security (preventing multi-accounting, DDoS protection).
We do NOT use your data: to serve ads, send marketing messages without consent, or share it with third parties.
4. Your Rights (GDPR)
Under EU law, you have the right to:
- Access — request a copy of all data we hold about you.
- Rectification — correct inaccurate information in your profile.
- Erasure ("right to be forgotten") — request complete deletion of your account and all associated data. To do so, open a ticket titled "Data Deletion."
- Restriction of processing — pause the use of your data while a dispute is being reviewed.
To exercise these rights, contact us through the ticket system or by email: [email protected].
5. Data Protection & Cookies
6. Changes to This Policy
We reserve the right to update this policy. Significant changes will be accompanied by a notice to users. Continuing to use the site after changes are published means you accept the new version.